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Implement

Core Steps Need

Before installing, make sure Wix Bookings, Wix Chat and Wix Pricing Plans are installed and setup.

After Installing Suspend Manager you need to configure the rules and fill in some base details. This is the base level of work to be done to activate Suspend Manager. 

 

For better results

  • If Using Fit by Wix, then add a new tab.

  • Update your FAQs using our FAQs as your starting point.

  • Update onboarding email and policy pages

Once you have done these base changes, then it is time to let your contacts know about this change.

The best way and easiest to do is send a Chat Notification to all which links to the FAQs.

Second is an email blast, but very few read these, so a Blog is worth doing as well.

BUT, at the end of the day, contacts won't read this, they will just do a chat and we have found what they write normally that can be read by the AI correctly in most cases and be close enough in format.

Settings

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Set the timeframe rules to be used.

01

Select which plans can be used for pausing.

02

Fill in your details. The FAQ section is used on the Chat replies so should be filled in otherwise will default to BAMChats Studio FAQs at www.bamchats.com/faq-studio

03

FAQs

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Make sure Wix FAQ is installed

01

Open up BAMChats and copy across the FAQs you feel fit your requirements and modify the text if needed.

02

Create a FAQ page and add to your Website

03

Content

Note: When sending these messages, always best to make sure this is only going to the members who are on the selected plans.

It is just a simple chat message where you just tell our AI Agent what to do. This is found in the top righthand corner of the Fit by Wix App or bottom right corner of the Web site. You must be logged in for ths to work.

Just think of what you would tell one of our team when wanting to pause your membership will help.  If it doesn't understand, it will tell you, but you need keep the request under 30 words.

Best format is 
"Pause from start date to end date"

Examples
Pause from 23rd Dec to 7th Jan
Pause from Monday next week for 2 weeks
Pause now for 10 days

Pause maintenant pour 10 jours
Pausa ahora por 10 días
今から10日間休止してください 
现在暂停10天 

Please note:
- You can only do this 4 times per year
- Minimum pause time is 1 week
- Maximum pause time is 8 weeks

To check Status, send “pause status”
To Resume early, send  “resume now”
To get status send “pause status”
To delete a request, send “pause delete”

To change a date, just send a new request and it will be updated.

To extend, send "extend to (date) or for x days"

Fit by Wix

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Add to Fit by Wix and new Screen called Pause/Resume

01

Paste in text from below

02

Add a Button linking to the FAQs

03

Bringing Self Service to your students

One important thing to remember is that while AI handles most tasks effectively, occasional confusion may arise, requiring your intervention. We’ve worked hard to minimize these instances as much as possible.
 
Additionally, we’ve taken extensive measures to handle scenarios where Wix may not complete a task as expected. However, in some cases, you may need to step in and manually complete the process.
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