Question 1

Pausing your membership

Accepted Answer

It is just a simple chat message where you just tell our AI what to do. Just think of what you would tell one of our team when wanting to pause your membership will help.  If it doesn't understand, it will tell you.

Best format is Pause from start date to end date

Examples
Pause from 23rd Dec to 7th Jan
Pause from Monday next week for 2 weeks
Pause now for 10 days

Pause maintenant pour 10 jours
Pausa ahora por 10 días
今から10日間休止してください 
现在暂停10天

You can pause for 7 or more days and a maximum of 8 weeks (56 days). You can only do 4 pauses per year.

The AI is expecting a maximum of 30 words, or 300 characters. If you are above this, the AI won't do anything.  It is also looking for the keywords of Pause, Resume or variations like Hold or Suspend

Question 2

Resuming your membership early

Accepted Answer

If you are back early and want to resume classes now just send resume now

Question 3

Need to change your dates

Accepted Answer

Just use the same message as for a normal pause request and this will update your current pause request.

Question 4

Need to know more about your Pause

Accepted Answer

Just say pause status

Question 5

Booking while Paused

Accepted Answer

No, you can’t book while paused

Question 6

I get an error message

Accepted Answer

If the Ai can't work out what you are asking when you have a pause or resume in your question.

For a pause to work, it is expecting to workout a start date and either and then end date or duration.  The best way is  have pause from a date to a date just like when you tell one of our team members.

If for a resume, it is expecting you have an end date.

The other keywords is pause status which gives back information about what can be done.

Question 7

What about my payment

Accepted Answer

When a pause is activated, your membership payment is placed on pause as well and will resume its cycle when the membership resumes.

Example if you payment is on a Monday and you pause on a Tuesday for 10 days, then the next payment with be 6 days after the membership resumes if on a weekly payment plan.

Pauses start just after midnight local time of the studio, and resume just before midnight of the day of resumption.

Question 8

Rules for Pausing

Accepted Answer

You can pause for 7 or more days and a maximum of 8 weeks (56 days).

You can on do 4 pauses per year.

Question 9

Do I get Notified

Accepted Answer

You get a message 36 hours (ie midday) before the pause or resume is to happen.  Then you get a message when the action has happened and what has happened, ie did it go through.

For a pause to happen, your membership must be in good standing.

If there are any errors, you need to contact the team to let them know so they can see what has happened and fix it up for you.